Santa Superperformer

What better example of Superperformance is there than old St. Nick himself? He certainly outperforms his industry peers; no one can match his process. On one tiny sleigh with eight reindeer he travels around the world in one night for a delivery performance that even mighty Fedex has to envy. Who can forget the coup de grace of Rudolph, who single-handedly changed Christmas history with the innovation of the blinking red nose? And who wouldn't prefer to operate as Santa does, without the need for a return and complaints department? This of course, is due to his army of highly trained, inspired, and customer-focused elves who somehow manage to fill every order just right. That is one committed workforce. Santa has mastered the process and the culture side of the equation. He has Superperformance down pat.

For your convenience, if you are planning to leave Santa some cookies and milk to fortify him for his yuletide mission, here are some delicious Christmas cookie recipes from around the world.


Have a wonderful Holiday. We'll see you next year.

A Marriage Made in Optimization Heaven?

Nonprofits live in a perpetual state of lack and are often psychologically constrained by a paradigm of 'not as good as". For-profits live in a perpetual state of sub-optimization due to a preoccupation with tangible over intangible. Wouldn't it be great if there was a meaningful way to draw the best of both worlds to eachother? What if the for-profit community could teach the nonprofit world to operate more like a business, to understand systems, to measure and improve process performance, for example? And what if the nonprofit community could teach the for-profit world to treat people like volunteers, to liberate the hero inside of everyone?

Why wouldn't an initiative like this-blending Servant Leadership with Liberated Heroes- lead to a transformation in both communities?